Refund Policy

Illusion Roleplay Tebex Refund Policy Due to the nature of our live service, all rewards are granted immediately upon purchase. By completing your purchase, you acknowledge and agree that you waive your right to withdraw from this purchase under EU consumer protection laws once the digital service is delivered. As a result, we do not offer refunds except in extreme or drastic extenuating circumstances. Examples of circumstances that may qualify include: - Financial hardship - Serious illness - Death in the family - Other significant real-life emergencies Refunds under these circumstances are granted solely at our discretion and are not guaranteed. We encourage players to carefully review purchases before completing them. Subscription Cancellations If you wish to cancel a recurring subscription, you must do so directly through Tebex. This process is fully automated and ensures your subscription does not renew. Please visit this link to manage your subscription: https://checkout.tebex.io/payment-history/login. Requests to cancel subscriptions through tickets will result in delays due to the limited number of staff available to handle these manually. We strongly recommend using the automated link provided above for faster processing. Important Reminders: - Tebex provides multiple notices 20-30 days prior to subscription renewals, as well as reminders closer to the renewal date. - Failure to cancel a subscription before the renewal date will not qualify for a refund unless under extreme circumstances. - Chargebacks will result in bans from the server as outlined in our rules. Chargebacks are considered fraudulent by payment processors and result in fees for the server. These fees create financial strain, making chargebacks extremely problematic. This is why chargebacks are strictly against the rules, and we encourage players to reach out to staff first if they encounter any payment issues.